Frequently Asked Questions
Everything you need to know about our tactical gear and apparel.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. You will receive a tracking number via email as soon as your package leaves our facility.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in new, unused condition with original packaging. Please note that certain clearance or custom items may be final sale.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any applicable customs duties or taxes.
Are your products covered by a warranty?
We take pride in our craftsmanship. Ferro Concepts products are warranted against defects in materials and workmanship for one year from the date of purchase.
How can I check if an item will be back in stock?
We recommend signing up for restock notifications on the specific product page. You will receive an automated email the moment the item is available for purchase again.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.